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1. Define in your own words what personality/emotional capability (EQ) is

2. How is personality/emotional capability assessed?

3. Give some statistics on the role that personality/emotional capability plays in individual job performance

4. Explain why EQ is a strong determinant of individual performance. Give a practical illustration

5. What are productive behaviors and counterproductive behaviors

6. What are derailers

7. What did you learn from the case study entitled “The Perfect Storm”

8. Explain why it is critical to include an assessment of EQ when making selection and development decisions

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